{"id":213,"date":"2025-09-14T13:59:56","date_gmt":"2025-09-14T11:59:56","guid":{"rendered":"https:\/\/semmelweis.hu\/reziliencia-akademia\/?page_id=213"},"modified":"2025-10-12T17:28:32","modified_gmt":"2025-10-12T15:28:32","slug":"mediacio-alapelvei","status":"publish","type":"page","link":"https:\/\/semmelweis.hu\/reziliencia-akademia\/konfliktuskezeles\/mediacio-alapelvei\/","title":{"rendered":"Medi\u00e1ci\u00f3 alapelvei"},"content":{"rendered":"<div class=\"keretes w-100\">\n<h6 style=\"text-align: left\"><img loading=\"lazy\" decoding=\"async\" class=\"piktogram wp-image-407 alignright\" src=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_alapjai-400x257.png\" alt=\"\" width=\"198\" height=\"127\" srcset=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_alapjai-400x257.png 400w, https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_alapjai-1024x659.png 1024w, https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_alapjai-768x494.png 768w, https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_alapjai-753x484.png 753w, https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_alapjai.png 1250w\" sizes=\"auto, (max-width: 198px) 100vw, 198px\" \/><strong>A munkahelyi konfliktusok term\u00e9szetesek<\/strong> \u2013 f\u0151leg olyan magas fesz\u00fclts\u00e9ggel j\u00e1r\u00f3 munkahelyen, mint az eg\u00e9szs\u00e9g\u00fcgy.<\/h6>\n<h6 style=\"text-align: left\">Amikor k\u00e9t koll\u00e9ga k\u00f6z\u00f6tt olyan konfliktus alakul, amit k\u00f6nnyen eszkal\u00e1l\u00f3dhat \u00e9rdemes <strong>egy p\u00e1rtatlan harmadik f\u00e9lt bevonni, aki medi\u00e1l<\/strong> k\u00f6zt\u00fck.\u00a0<\/h6>\n<\/div>\n<h4 style=\"text-align: center\">A <strong>medi\u00e1ci\u00f3s folyamat<\/strong> seg\u00edt ezeket a helyzeteket \u00fagy kezelni, hogy a felek k\u00f6z\u00f6sen tal\u00e1ljanak mindenkinek elfogadhat\u00f3 megold\u00e1st.<\/h4>\n<h4 style=\"text-align: center\"><strong>Fontos, hogy ilyenkor nem a hib\u00e1st keress\u00fck!\u00a0<\/strong><\/h4>\n<div class=\"keretes w-100\">\n<h3 style=\"text-align: center\">Medi\u00e1tor k\u00fcls\u0151s szakember <br \/>\nvagy a felt\u00e9teleknek megfelel\u0151 munkat\u00e1rs is lehet.\u00a0<\/h3>\n<\/div>\n<h4><strong>Alapelvek medi\u00e1ci\u00f3n\u00e1l:<\/strong><\/h4>\n<ul style=\"list-style-type: square\">\n<li>\n<p><strong>\u2696\ufe0f Semlegess\u00e9g<\/strong> &#8211; a medi\u00e1tor legyen semleges, p\u00e1rtatlan szem\u00e9ly<\/p>\n<\/li>\n<li>\n<p><strong>\ud83e\udd1a \u00d6nk\u00e9ntess\u00e9g<\/strong> &#8211; mindenki \u00f6nk\u00e9ntesen vesz r\u00e9szt a folyamatban\u00a0<\/p>\n<\/li>\n<li>\n<p><strong>\ud83e\udd2b Titoktart\u00e1s<\/strong> &#8211; ami elhangzik a helyzetben, az a felek k\u00f6z\u00f6tt marad<\/p>\n<\/li>\n<li>\n<p><strong>\ud83d\udcaa \u00d6nrendelkez\u00e9s<\/strong> &#8211; a d\u00f6nt\u00e9s v\u00e9g\u00fcl a r\u00e9sztvev\u0151k\u00e9, hogy mit szeretn\u00e9nek tenni<\/p>\n<\/li>\n<li>\n<p><strong>\ud83d\udca1Megold\u00e1s k\u00f6zpont\u00fas\u00e1g<\/strong> &#8211; a hangs\u00faly azon van, hogy mit lehet tenni, nem azon, hogy mi t\u00f6rt\u00e9nt<\/p>\n<\/li>\n<\/ul>\n<h1 style=\"text-align: center\">Medi\u00e1ci\u00f3s folyamat fontos elemei:\u00a0<\/h1>\n<h5 style=\"padding-left: 40px\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_haz-150x150.png\" alt=\"\" width=\"80\" height=\"80\" \/>Megfelel\u0151 k\u00f6rnyezet \u00e9s id\u0151pont<\/h5>\n<p>V\u00e1lasszunk csendes, nyugodt helysz\u00ednt, ahol zavartalanul lehet besz\u00e9lgetni \u00e9s olyan id\u0151pontot, amikor egyik f\u00e9lnek sem kell rohannia, teh\u00e1t ne munka k\u00f6zben vonuljunk f\u00e9lre p\u00e1r perce.\u00a0<\/p>\n<h5 style=\"padding-left: 40px\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_szaj-150x150.png\" alt=\"\" width=\"80\" height=\"80\" \/>El\u0151k\u00e9sz\u00edt\u00e9s<\/h5>\n<p>Tiszt\u00e1zzuk az \u201calapszab\u00e1lyokat\u201d (pl. egym\u00e1s tisztelete, v\u00e9gighallgat\u00e1sa, titoktart\u00e1s)\u00a0<\/p>\n<h5 style=\"padding-left: 40px\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_ful-150x150.png\" alt=\"\" width=\"80\" height=\"80\" \/>Meghallgat\u00e1s<\/h5>\n<p>Mindk\u00e9t f\u00e9l kapjon lehet\u0151s\u00e9get arra, hogy a saj\u00e1t meg\u00e9l\u00e9s\u00e9t elmondhassa megszak\u00edt\u00e1s n\u00e9lk\u00fcl, itt \u00f6sszegy\u0171jtj\u00fck a megbesz\u00e9lend\u0151 pontokat<\/p>\n<h5 style=\"padding-left: 40px\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_kor-150x150.png\" alt=\"\" width=\"80\" height=\"80\" \/>\u00c9rdekek egyeztet\u00e9se<\/h5>\n<p>V\u00e9gig vessz\u00fck a megbesz\u00e9lend\u0151 t\u00e9m\u00e1kat, megn\u00e9zz\u00fck, hogy a felenek mi\u00e9rt fontos azoknak a megold\u00e1sa, milyen \u00e9rdekeik f\u0171z\u0151dnek hozz\u00e1, c\u00e9l, hogy egym\u00e1s \u00e1ll\u00e1spontj\u00e1t is jobban meg tudj\u00e1k \u00e9rteni.\u00a0<\/p>\n<h5 style=\"padding-left: 40px\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_ego-150x150.png\" alt=\"\" width=\"80\" height=\"80\" \/>Megold\u00e1sok keres\u00e9se<\/h5>\n<p>K\u00f6z\u00f6s \u00f6tletel\u00e9s a konfliktusos helyzet \u00e9s felmer\u00fclt t\u00e9m\u00e1k megold\u00e1s\u00e1ra. Megold\u00e1s f\u00f3kusz\u00fa k\u00e9rd\u00e9sekkel seg\u00edthetj\u00fck a folyamatot:\u00a0<\/p>\n<ul style=\"list-style-type: square\">\n<li>Mi az ami m\u00e1r most m\u0171k\u00f6dik \u00e9s tudunk \u00e9p\u00edteni r\u00e1?\u00a0<\/li>\n<li>Mi lenne az els\u0151 legkisebb l\u00e9p\u00e9s amit lehetne tenni, hogy a helyzet jobb legyen?\u00a0<\/li>\n<\/ul>\n<h5 style=\"padding-left: 40px\"><img loading=\"lazy\" decoding=\"async\" class=\"piktogram alignnone\" src=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/mediacio_kez-400x214.png\" alt=\"\" width=\"95\" height=\"51\" \/>Megegyez\u00e9s<\/h5>\n<p>A felek megegyeznek egy mindkett\u0151j\u00fck sz\u00e1m\u00e1ra elfogadhat\u00f3 megold\u00e1sban, ezt \u00e9rdemes valamilyen form\u00e1ban r\u00f6gz\u00edteni.<\/p>\n<div class=\"w-100 keretes\">Az oldal tartalma coping cardk\u00e9nt is let\u00f6lthet\u0151 <a href=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/10\/Mediacio_web.pdf\" target=\"_blank\" rel=\"noopener\">pdf form\u00e1tumban.<\/a><\/div>\n<style>\n           #page-grid .card-body > .line-clamp-box.excerpt{\n        width: inherit;\n        max-width: inherit;\n        display:flex;\n        min-height: 2.4em;\n        flex-direction: column;\n        justify-content: space-around;\n        background-color: #D6E4EA;\n        min-height: 3.4rem;\n        font-family: \"Montserrat\", sans-serif;\n    }\n\n    #page-grid a:hover .card-body > .line-clamp-box.excerpt {\n        background-color: #fff;\n        color: #313B40;\n    }\n\n    #page-grid .card-body .line-clamp-box.excerpt section{\n        max-width: inherit;\n        display: -webkit-box;\n        -webkit-line-clamp: 2;\n        -webkit-box-orient: vertical;\n        overflow: hidden;\n        text-overflow: ellipsis;\n        hyphens: auto;\n        margin: auto;\n        \n    }\n    .line-clamp-box.excerpt section, .line-clamp-box.excerpt section p{\n        font-size:0.8em;\n    }\n    \n<\/style>\n    <section id=\"page-grid\">\n        <section class=\"d-block d-md-flex title-row my-3 ml-0 ml-md-1\">\n<div class=\"section-title  mb-1 \">\n<h2>\n    A k\u00e9pz\u00e9s elemei\n<\/h2>\n<\/div>\n<\/section>\n        <div class=\"row row-cols-1 row-cols-md-2 row-cols-lg-3 no-gutters mx-0 \">    <div class =\"col  mb-2 card-wrapper\">\n        <a class=\"d-flex flex-fill card-link-warapper m-md-1\" href=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/konfliktuskezeles\/konfliktuskezeles-altalaban\/\">\n            <div class=\"card border border-secondary se-border flex-fill\">\n                <div class=\"row no-gutters mx-0 d-flex flex-nowrap flex-md-wrap align-items-center\">\n                    <div class =\"  col-5 col-md-12  d-none  d-md-none d-md-none  bg-image  card-image justify-content-center\">\n                        <img class='wp-post-image img-fluid landscape' src='https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-content\/themes\/se18\/dist\/images\/svg\/bg-image.svg' \/>\n                    <\/div>\n                    <div class=\"card-body  col flex-column  col-md-12 p-0\">\n                        <div class=\"line-clamp-box p-3\">\n                            <h5 class=\"ml-0 ml-sm-1 mt-2 align-items-center\"  >Konfliktuskezel\u00e9sr\u0151l \u00e1ltal\u00e1ban<\/h5>\n                        <\/div>\n                        \n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/a>\n    <\/div>    <div class =\"col  mb-2 card-wrapper\">\n        <a class=\"d-flex flex-fill card-link-warapper m-md-1\" href=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/konfliktuskezeles\/megoldaskozpontu-gondolkodas\/\">\n            <div class=\"card border border-secondary se-border flex-fill\">\n                <div class=\"row no-gutters mx-0 d-flex flex-nowrap flex-md-wrap align-items-center\">\n                    <div class =\"  col-5 col-md-12  d-none  d-md-none d-md-none  bg-image  card-image justify-content-center\">\n                        <img class='wp-post-image img-fluid landscape' src='https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-content\/themes\/se18\/dist\/images\/svg\/bg-image.svg' \/>\n                    <\/div>\n                    <div class=\"card-body  col flex-column  col-md-12 p-0\">\n                        <div class=\"line-clamp-box p-3\">\n                            <h5 class=\"ml-0 ml-sm-1 mt-2 align-items-center\"  >Megold\u00e1sk\u00f6zpont\u00fa gondolkod\u00e1s<\/h5>\n                        <\/div>\n                        \n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/a>\n    <\/div>    <div class =\"col  mb-2 card-wrapper\">\n        <a class=\"d-flex flex-fill card-link-warapper m-md-1\" href=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/konfliktuskezeles\/mediacio-alapelvei\/\">\n            <div class=\"card border border-secondary se-border flex-fill\">\n                <div class=\"row no-gutters mx-0 d-flex flex-nowrap flex-md-wrap align-items-center\">\n                    <div class =\"  col-5 col-md-12  d-none  d-md-none d-md-none  bg-image  card-image justify-content-center\">\n                        <img class='wp-post-image img-fluid landscape' src='https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-content\/themes\/se18\/dist\/images\/svg\/bg-image.svg' \/>\n                    <\/div>\n                    <div class=\"card-body  col flex-column  col-md-12 p-0\">\n                        <div class=\"line-clamp-box p-3\">\n                            <h5 class=\"ml-0 ml-sm-1 mt-2 align-items-center\"  >Medi\u00e1ci\u00f3 alapelvei<\/h5>\n                        <\/div>\n                        \n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/a>\n    <\/div>    <div class =\"col  mb-2 card-wrapper\">\n        <a class=\"d-flex flex-fill card-link-warapper m-md-1\" href=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/konfliktuskezeles\/interperszonalis-hatekonysag\/\">\n            <div class=\"card border border-secondary se-border flex-fill\">\n                <div class=\"row no-gutters mx-0 d-flex flex-nowrap flex-md-wrap align-items-center\">\n                    <div class =\"  col-5 col-md-12  d-none  d-md-none d-md-none  bg-image  card-image justify-content-center\">\n                        <img class='wp-post-image img-fluid landscape' src='https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-content\/themes\/se18\/dist\/images\/svg\/bg-image.svg' \/>\n                    <\/div>\n                    <div class=\"card-body  col flex-column  col-md-12 p-0\">\n                        <div class=\"line-clamp-box p-3\">\n                            <h5 class=\"ml-0 ml-sm-1 mt-2 align-items-center\"  >Interperszon\u00e1lis hat\u00e9konys\u00e1g<\/h5>\n                        <\/div>\n                        \n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/a>\n    <\/div>    <div class =\"col  mb-2 card-wrapper\">\n        <a class=\"d-flex flex-fill card-link-warapper m-md-1\" href=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/konfliktuskezeles\/mentalizacio-es-empatia\/\">\n            <div class=\"card border border-secondary se-border flex-fill\">\n                <div class=\"row no-gutters mx-0 d-flex flex-nowrap flex-md-wrap align-items-center\">\n                    <div class =\"  col-5 col-md-12  d-none  d-md-none d-md-none  bg-image  card-image justify-content-center\">\n                        <img class='wp-post-image img-fluid landscape' src='https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-content\/themes\/se18\/dist\/images\/svg\/bg-image.svg' \/>\n                    <\/div>\n                    <div class=\"card-body  col flex-column  col-md-12 p-0\">\n                        <div class=\"line-clamp-box p-3\">\n                            <h5 class=\"ml-0 ml-sm-1 mt-2 align-items-center\"  >Mentaliz\u00e1ci\u00f3 \u00e9s emp\u00e1tia<\/h5>\n                        <\/div>\n                        \n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/a>\n    <\/div>        <\/div>\n    <\/section>\n<div class=\"keretes w-100\" style=\"border: 0px solid !important; background-color: #ffe79f !important;\">\n<h5><span style=\"font-size: 14pt;\">A <a href=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/\">Reziliencia Akad\u00e9mia<\/a> programj\u00e1t a <\/span><span style=\"font-size: 14pt;\"><a href=\"https:\/\/www.merckgroup.com\/en\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-497 \" src=\"https:\/\/semmelweis.hu\/reziliencia-akademia\/files\/2025\/09\/MERCK_LOGO_Rich_RGB.png\" alt=\"\" width=\"117\" height=\"20\" \/><\/a><\/span><span style=\"font-size: 14pt;\">t\u00e1mogatja. <\/span><span style=\"font-size: 14pt;\">A weboldal tartalm\u00e1t a Semmelweis Egyetem <a href=\"https:\/\/semmelweis.hu\/magtud\/\" target=\"_blank\" rel=\"noopener\">Magatart\u00e1studom\u00e1nyi Int\u00e9zete<\/a> k\u00e9sz\u00edtette.\u00a0<\/span><\/h5>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>A munkahelyi konfliktusok term\u00e9szetesek \u2013 f\u0151leg olyan magas fesz\u00fclts\u00e9ggel j\u00e1r\u00f3 munkahelyen, mint az eg\u00e9szs\u00e9g\u00fcgy. Amikor k\u00e9t koll\u00e9ga k\u00f6z\u00f6tt olyan konfliktus alakul, amit k\u00f6nnyen eszkal\u00e1l\u00f3dhat \u00e9rdemes egy p\u00e1rtatlan harmadik f\u00e9lt bevonni, aki medi\u00e1l k\u00f6zt\u00fck.\u00a0 A medi\u00e1ci\u00f3s folyamat seg\u00edt ezeket a helyzeteket \u00fagy kezelni, hogy a felek k\u00f6z\u00f6sen tal\u00e1ljanak mindenkinek elfogadhat\u00f3 megold\u00e1st. Fontos, hogy ilyenkor nem a &hellip;<\/p>\n","protected":false},"author":110,"featured_media":0,"parent":478,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-213","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/pages\/213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/users\/110"}],"replies":[{"embeddable":true,"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/comments?post=213"}],"version-history":[{"count":11,"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/pages\/213\/revisions"}],"predecessor-version":[{"id":684,"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/pages\/213\/revisions\/684"}],"up":[{"embeddable":true,"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/pages\/478"}],"wp:attachment":[{"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/media?parent=213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/categories?post=213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/semmelweis.hu\/reziliencia-akademia\/wp-json\/wp\/v2\/tags?post=213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}