{"id":15475,"date":"2022-02-22T16:38:13","date_gmt":"2022-02-22T15:38:13","guid":{"rendered":"https:\/\/semmelweis.hu\/informatika\/?page_id=15475"},"modified":"2024-12-10T15:40:58","modified_gmt":"2024-12-10T14:40:58","slug":"informatikai-ugyfeltamogatasi-igazgatosag","status":"publish","type":"page","link":"https:\/\/semmelweis.hu\/informatika\/rolunk\/informatikai-foigazgatosag\/informatikai-ugyfeltamogatasi-igazgatosag\/","title":{"rendered":"Informatikai \u00dcgyf\u00e9lt\u00e1mogat\u00e1si Igazgat\u00f3s\u00e1g"},"content":{"rendered":"<p><span style=\"font-size: 18pt\"><b>Informatikai \u00dcgyf\u00e9lt\u00e1mogat\u00e1si Igazgat\u00f3s\u00e1g<\/b>\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Igazgat\u00f3:<\/span><\/b><span data-contrast=\"auto\"> Simon Tam\u00e1s<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Igazgat\u00f3helyettes: <\/span><\/b><span data-contrast=\"auto\">Tam\u00e1s Eszter<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Oszt\u00e1lyok:\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><i><span data-contrast=\"auto\">Informatikai Rendszert\u00e1mogat\u00f3 Oszt\u00e1ly (IRO)<\/span><\/i><\/b><\/li>\n<\/ul>\n<p><b style=\"font-size: 1rem\"><span data-contrast=\"auto\">Alapvet\u0151 feladatai: <\/span><\/b><span style=\"font-size: 1rem\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1416,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">felhaszn\u00e1l\u00f3k t\u00e1mogat\u00e1sa, informatikai probl\u00e9m\u00e1k megold\u00e1s\u00e1ban seg\u00edts\u00e9gny\u00fajt\u00e1s;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2132,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">k\u00f6zrem\u0171k\u00f6d\u00e9s informatikai incidensek elh\u00e1r\u00edt\u00e1s\u00e1ban;\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2132,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">informatikai szerviz- \u00e9s karbantart\u00e1si tev\u00e9kenys\u00e9g biztos\u00edt\u00e1sa;\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2132,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">desktop eszk\u00f6z\u00f6k (sz\u00e1m\u00edt\u00f3g\u00e9pek, nyomtat\u00f3k) telep\u00edt\u00e9se, \u00e1thelyez\u00e9se;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2132,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">m\u0171szakilag elavult eszk\u00f6z\u00f6k meghat\u00e1roz\u00e1sa (selejtez\u00e9si javaslatok j\u00f3v\u00e1hagy\u00e1sa);\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2132,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u00faj desktop \u00e9s mobil eszk\u00f6z\u00f6k \u00e9s alkalmaz\u00e1sok az egyetemi informatikai infrastrukt\u00far\u00e1ba val\u00f3 illeszthet\u0151s\u00e9g\u00e9nek vizsg\u00e1lata;\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2132,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">tan\u00e1csad\u00e1s hardver \u00e9s szoftver beszerz\u00e9sek eset\u00e9n, valamint a megl\u00e9v\u0151 eszk\u00f6z\u00f6k fejleszt\u00e9s\u00e9ben;\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2132,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">H\u00e1l\u00f3zaton biztos\u00edtott szolg\u00e1ltat\u00e1sok t\u00e1mogat\u00e1sa:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2132,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span>\n<ul>\n<li><span data-contrast=\"auto\">Egyetemi alkalmaz\u00e1sok el\u00e9r\u00e9s\u00e9nek biztos\u00edt\u00e1sa,<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2852,&quot;335559739&quot;:167,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">H\u00e1l\u00f3zati nyomtat\u00e1si szolg\u00e1ltat\u00e1s,\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2852,&quot;335559739&quot;:167,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Intranet \u00e9s Weboldal el\u00e9r\u00e9s,\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2852,&quot;335559739&quot;:167,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Internet el\u00e9r\u00e9s,\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2852,&quot;335559739&quot;:167,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Elektronikus levelez\u00e9s,\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2852,&quot;335559739&quot;:167,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">F\u00e1jlszervereken l\u00e9v\u0151 megoszt\u00e1sok desktopon t\u00f6rt\u00e9n\u0151 be\u00e1ll\u00edt\u00e1sa\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2852,&quot;335559739&quot;:167,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:2136,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><i><span data-contrast=\"auto\">Informatikai \u00dcgyf\u00e9lt\u00e1mogat\u00f3 Oszt\u00e1ly \u2013 Szekeres J\u00f3zsef oszt\u00e1lyvezet\u0151<\/span><\/i><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>\n<ul>\n<li data-leveltext=\"\uf0fc\" data-font=\"Wingdings\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0fc&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">HelpDesk (informatikai \u00fcgyf\u00e9lszolg\u00e1lat)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Alapvet\u0151 feladatai:\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1776,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:2136,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Felhaszn\u00e1l\u00f3k r\u00e9sz\u00e9re egykapus informatikai probl\u00e9ma \u00e9s ig\u00e9ny bejelent\u00e9si lehet\u0151s\u00e9g \u00e9s t\u00e1vseg\u00edts\u00e9gny\u00fajt\u00e1s. A hiba- illetve ig\u00e9nybejelent\u00e9s els\u0151dleges platformja <\/span><b><span data-contrast=\"none\">az Informatikai F\u0151igazgat\u00f3s\u00e1g ticketing rendszere<\/span><\/b><span data-contrast=\"none\">. Ezen k\u00edv\u00fcl lehet\u0151s\u00e9g van telefonon, e-mail-en (<\/span><b><i><span data-contrast=\"auto\">helpdesk@semmelweis.hu<\/span><\/i><\/b><span data-contrast=\"none\">) informatikai probl\u00e9m\u00e1k bejelent\u00e9s\u00e9re \u00e9s t\u00e1vseg\u00edts\u00e9g ny\u00fajt\u00e1s\u00e1ra is (h\u00e9tk\u00f6znapokon 8:00-16:00 k\u00f6z\u00f6tt).\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:186,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:2856,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"none\">Ticketing (hibajegy \u00e9s ig\u00e9nybejelent\u0151) rendszer el\u00e9rhet\u0151s\u00e9ge: <\/span><b><span data-contrast=\"none\">helpdesk.semmelweis.hu<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:186,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:2856,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"none\">Helpdesk telefonos el\u00e9rhet\u0151s\u00e9ge: <\/span><b><span data-contrast=\"none\">+ 36 20\/825 5000<\/span><\/b><\/li>\n<li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:2856,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"none\">Helpdesk e-mail el\u00e9rhet\u0151s\u00e9ge: <\/span><a href=\"mailto:helpdesk@semmelweis.hu\"><b><span data-contrast=\"none\">helpdesk@semmelweis.hu<\/span><\/b><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:186,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1440,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">O365 Csoport<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Alapvet\u0151 feladatai:\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1440,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Az Office 365-re m\u00e1r \u00e1t\u00e1llt szervezeti egys\u00e9gek telefonos t\u00e1mogat\u00e1sa munkanapokon 8-16 \u00f3ra k\u00f6z\u00f6tt.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2154,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Az \u00fctemez\u00e9s alapj\u00e1n sorra ker\u00fcl\u0151 szervezeti egys\u00e9gek O365 bevezet\u00e9s\u00e9nek el\u0151k\u00e9sz\u00edt\u00e9se, egyeztet\u00e9s a helyi rendszergazd\u00e1val a helyi adotts\u00e1gok, speci\u00e1lis ig\u00e9nyek el\u0151zetes felm\u00e9r\u00e9se.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2154,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Az aktu\u00e1lis bevezet\u00e9s alatt \u00e1ll\u00f3 szervezet koll\u00e9g\u00e1inak helysz\u00edni t\u00e1mogat\u00e1sa, az \u00e1t\u00e1ll\u00e1s, valamint ig\u00e9ny eset\u00e9n a levelek \u00e9s c\u00edmlist\u00e1k migr\u00e1l\u00e1s\u00e1nak fel\u00fcgyelete, seg\u00edt\u00e9se.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2154,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Az O365-re m\u00e1r \u00e1t\u00e1llt szervezetek vagy az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l seg\u00edts\u00e9g\u00e9vel \u00e1t\u00e1llt koll\u00e9g\u00e1k sz\u00e1m\u00e1ra konzult\u00e1ci\u00f3s lehet\u0151s\u00e9g biztos\u00edt\u00e1sa.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2154,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">O365 jogosults\u00e1g adminisztr\u00e1ci\u00f3 biztos\u00edt\u00e1sa<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2154,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">O365 alkalmaz\u00e1sok (OneDrive, SharePoint, Teams, Planner, Forms, \u2026) haszn\u00e1lat\u00e1r\u00f3l oktat\u00e1sok szervez\u00e9se koll\u00e9g\u00e1k sz\u00e1m\u00e1ra.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2154,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u00daj bel\u00e9p\u0151 koll\u00e9g\u00e1k sz\u00e1m\u00e1ra t\u00e1mogat\u00e1s biztos\u00edt\u00e1sa az O365 haszn\u00e1lat\u00e1hoz.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:2154,&quot;335559739&quot;:60,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:2154,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Szolg\u00e1ltat\u00e1si, karbantart\u00e1si id\u0151ablak\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:695,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A fenti szolg\u00e1ltat\u00e1sokat az Informatikai \u00dcgyf\u00e9lszolg\u00e1lat munkanapokon 8:00 -16:00\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:695,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A fenti szolg\u00e1ltat\u00e1si id\u0151ablakon k\u00edv\u00fcli, az egyeztetett karbantart\u00e1si id\u0151ablakban a szolg\u00e1ltat\u00e1sok el\u00e9rhet\u0151s\u00e9ge korl\u00e1tozott lehet, pl. k\u00f6zponti karbantart\u00e1si, telep\u00edt\u00e9si munk\u00e1k miatt. A tervezett, szolg\u00e1ltat\u00e1s korl\u00e1toz\u00e1s\u00e1val j\u00e1r\u00f3 karbantart\u00e1si vagy egy\u00e9b technikai okb\u00f3l sz\u00fcks\u00e9ges beavatkoz\u00e1sokat a tervezett id\u0151pont el\u0151tt legal\u00e1bb 2 munkanappal kor\u00e1bban az Informatikai F\u0151igazgat\u00f3s\u00e1g jelzi. Amennyiben technikailag lehets\u00e9ges, a szolg\u00e1ltat\u00e1s karbantart\u00e1s\u00e1val j\u00e1r\u00f3 feladatokat a szolg\u00e1ltat\u00e1si id\u0151ablakon k\u00edv\u00fcl v\u00e9gezz\u00fck el.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:695,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Szolg\u00e1ltat\u00e1si szint meg\u00e1llapod\u00e1s (SLA)\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:695,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A munkanapokon bejelentett hib\u00e1k eset\u00e9n 1 munkanapon bel\u00fcl megkezdj\u00fck a probl\u00e9ma kezel\u00e9s\u00e9t. A munkasz\u00fcneti napokon a hib\u00e1k jav\u00edt\u00e1s\u00e1t az els\u0151 munkanapon tudjuk megkezdeni.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Informatikai \u00dcgyf\u00e9lt\u00e1mogat\u00e1si Igazgat\u00f3s\u00e1g\u00a0 Igazgat\u00f3: Simon Tam\u00e1s\u00a0 Igazgat\u00f3helyettes: Tam\u00e1s Eszter\u00a0 \u00a0 Oszt\u00e1lyok:\u00a0\u00a0 Informatikai Rendszert\u00e1mogat\u00f3 Oszt\u00e1ly (IRO) Alapvet\u0151 feladatai: \u00a0 felhaszn\u00e1l\u00f3k t\u00e1mogat\u00e1sa, informatikai probl\u00e9m\u00e1k megold\u00e1s\u00e1ban seg\u00edts\u00e9gny\u00fajt\u00e1s;\u00a0 k\u00f6zrem\u0171k\u00f6d\u00e9s informatikai incidensek elh\u00e1r\u00edt\u00e1s\u00e1ban;\u00a0\u00a0 informatikai szerviz- \u00e9s karbantart\u00e1si tev\u00e9kenys\u00e9g biztos\u00edt\u00e1sa;\u00a0\u00a0 desktop eszk\u00f6z\u00f6k (sz\u00e1m\u00edt\u00f3g\u00e9pek, nyomtat\u00f3k) telep\u00edt\u00e9se, \u00e1thelyez\u00e9se;\u00a0 m\u0171szakilag elavult eszk\u00f6z\u00f6k meghat\u00e1roz\u00e1sa (selejtez\u00e9si javaslatok j\u00f3v\u00e1hagy\u00e1sa);\u00a0\u00a0 \u00faj desktop \u00e9s mobil eszk\u00f6z\u00f6k \u00e9s alkalmaz\u00e1sok az &hellip;<\/p>\n","protected":false},"author":160,"featured_media":0,"parent":15465,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-15475","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/pages\/15475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/users\/160"}],"replies":[{"embeddable":true,"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/comments?post=15475"}],"version-history":[{"count":10,"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/pages\/15475\/revisions"}],"predecessor-version":[{"id":19311,"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/pages\/15475\/revisions\/19311"}],"up":[{"embeddable":true,"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/pages\/15465"}],"wp:attachment":[{"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/media?parent=15475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/categories?post=15475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/semmelweis.hu\/informatika\/wp-json\/wp\/v2\/tags?post=15475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}